Subscription Terms & Conditions

Willo Subscription Terms & Conditions

Last Updated: 9/12/2026

These Subscription Terms & Conditions apply to recurring subscription purchases made through Willo.com. By enrolling in a Willo subscription, you agree to the terms below, as well as Willo’s general Terms & Conditions and applicable policies.

1. How Willo Subscriptions Work

Willo subscriptions provide recurring deliveries of eligible refill products at the frequency selected or displayed at the time of purchase.

By starting a subscription, you authorize Willo to automatically charge the payment method associated with your subscription for recurring orders until your subscription is canceled, subject to any minimum purchase requirement associated with your offer.

Available subscription products, pricing, savings, and delivery frequencies will be displayed at the time of purchase and may vary by product or offer.

2. Starter Kit Subscriptions

Willo may offer the option to begin a refill subscription when purchasing a Starter Kit. Your first recurring refill order is scheduled approximately two months after your initial Starter Kit purchase. Your upcoming order date can be viewed and managed through your subscription portal.

Two types of Starter Kit subscription offers may be available.

Standard Starter Kit Subscription

When enrolling in a subscription does not provide an additional discount on the initial Starter Kit price, there is no minimum refill purchase requirement.

You may cancel your subscription at any time before your next order is processed.

Discounted Starter Kit Subscription

From time to time, Willo may offer a reduced Starter Kit price when the Starter Kit is purchased with a refill subscription.

When you select a discounted Starter Kit subscription offer, you agree to complete the minimum number of recurring refill purchases disclosed at the time of purchase before canceling the subscription.

Unless otherwise stated at the time of purchase, one successfully paid recurring refill order is required. The initial Starter Kit purchase does not count toward this requirement.

Your first refill is scheduled approximately two months after your Starter Kit purchase. Once the required refill purchase has been completed, you may cancel your subscription at any time before your next order is processed.

The applicable Starter Kit discount and minimum refill purchase requirement will be disclosed before you complete your purchase.

3. Subscription Billing

Subscription orders are automatically billed to the payment method associated with your subscription.

Your first recurring refill order following a Starter Kit purchase is scheduled approximately two months after your initial purchase. Future orders will follow the delivery frequency associated with your subscription.

Your upcoming order date can be viewed in your subscription portal. Applicable taxes and shipping charges, if any, will be calculated when each subscription order is processed.

4. Managing Your Subscription

You can manage your subscription through your online subscription portal.

Depending on your subscription, available options may include:

• Changing eligible products or refill selections

• Changing your delivery schedule

• Skipping an upcoming shipment

• Pausing your subscription

• Updating payment or shipping information

• Canceling your subscription when eligible

Changes must be made before an order is processed to apply to that order.

If your subscription includes a minimum refill purchase requirement, skipping, pausing, or changing the timing of a shipment does not satisfy or eliminate that requirement. You may cancel after the required refill purchase has been successfully completed.

5. Canceling Your Subscription

Subscriptions without a minimum purchase requirement may be canceled at any time before the next order is processed.

Subscriptions associated with a discounted Starter Kit may be canceled after the required recurring refill purchase has been successfully completed.

Canceling a subscription stops future subscription orders but does not cancel or refund an order that has already been processed.

6. Starter Kit Returns

Starter Kits remain subject to Willo’s applicable return policy.

If a Starter Kit purchased with a subscription is returned and accepted in accordance with Willo’s 30-day return policy, the associated subscription will be canceled and any remaining minimum refill purchase requirement will be waived.

7. Subscription Pricing and Promotions

Subscription pricing and savings are displayed at the time of purchase.

Unless explicitly stated otherwise, promotional discounts, coupon codes, and other promotional offers cannot be applied to subscription purchases.

Subscription savings cannot be combined with other discounts or promotions unless specifically stated by Willo.

Willo may change subscription pricing, products, or savings from time to time. Customers will receive any notice required by applicable law before changes affecting future recurring orders take effect.

8. Failed or Declined Payments

If we are unable to process payment for a subscription order, Willo or its subscription management provider may attempt to process the payment again or contact you to update your payment information.

A subscription may be paused or canceled if payment cannot be successfully processed. A failed or declined payment does not count toward any minimum refill purchase requirement.

9. Subscription Management Provider

Willo uses a third-party service provider, currently Loop Subscriptions, to support recurring subscription management, including billing and the customer subscription portal.

Willo may change its subscription management provider from time to time without affecting your underlying subscription or any applicable purchase requirements.

10. Changes to These Terms

Willo may update these Subscription Terms & Conditions from time to time. Changes will apply as permitted by applicable law.

Material changes affecting an existing subscription will be communicated as required before they take effect.

11. Contact Us

If you have questions about your subscription, need assistance managing it, or experience an issue with your subscription portal, please contact Willo Customer Support at support@willo.com.