Cancellation policy

Please email our team at support@willo.com with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

If you have already received an order confirmation email and the order has been sent to our warehouse for process, we may not be able to cancel your order. If we are unable to assist or the order has already been shipped, you can always request a return or exchange once your order arrives.