Willo Mobile Terms of Service and Privacy

Last Updated: November 2025

By enrolling in Willo’s SMS or MMS messaging program (“Mobile Program”), you agree to these Mobile Terms of Service (“Terms”). These Terms supplement Willo’s general Terms of Use and Privacy Policy.

1. Consent to Receive Messages

By opting in to Willo text messages, you consent to receive recurring automated promotional and personalized marketing messages, including cart reminders, order updates, and limited-time offers, via text message from Willo at the mobile number you provided.
Consent is not a condition of purchase. Message frequency varies but will not exceed 10 messages per month, unless you specifically agree otherwise.

Automated technologies (such as autodialers or prerecorded messages) may be used. Message and data rates may apply.

2. Opt-Out and Help

You may opt out of the Mobile Program at any time by replying STOP to any message you receive. After you send “STOP,” you’ll receive one final confirmation text and will no longer receive SMS messages from Willo.
For help, reply HELP or email support@willo.com.

Please note that opt-out requests are processed promptly but may take up to 72 hours to become effective.

3. Message Delivery

Message delivery is subject to your mobile carrier’s network availability. Willo, its affiliates, and mobile carriers are not responsible or liable for delayed or undelivered messages.

Supported carriers may vary and participation does not imply endorsement by any carrier.

4. Eligibility

You must be 18 years or older (or the age of majority in your jurisdiction) to participate in the Mobile Program. By opting in, you represent that you are the account holder or have the account holder’s authorization to enroll.

5. Privacy & Data Use

Your information will be handled in accordance with Willo’s SMS Privacy Policy and general Privacy Policy. We use your mobile number to send text messages and to improve your experience with Willo. We do not sell or rent your information to third parties for their own marketing purposes.

6. Modifications

Willo may revise these Terms or terminate the Mobile Program at any time without prior notice. Any updates will be posted at willo.com/sms-terms. Your continued participation constitutes acceptance of any changes.

7. Contact

For questions about these Terms, you can reach us at:
Willo Inc.
Email: support@willo.com
Address: [Insert Company Mailing Address]

🔒 Willo SMS Privacy Policy

Last Updated: November 2025

Willo values your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information in connection with our SMS and MMS messaging services.

1. Information We Collect

When you opt in to receive text messages, we collect your:

  • Mobile phone number

  • Name (if provided)

  • Communication preferences

  • Transactional data (if connected to your account or order)

We may also collect limited engagement data (e.g., delivery status, link clicks) to improve message relevance and performance.

2. How We Use Your Information

We use the information we collect to:

  • Send transactional updates (order confirmations, shipping notices, etc.)

  • Deliver marketing and promotional content, including early access and offers

  • Personalize your experience and improve messaging relevance

  • Comply with applicable laws and enforce our terms

We will never sell or rent your mobile number to unaffiliated third parties for their independent marketing purposes.

3. Data Sharing & Service Providers

We may share limited data with trusted service providers (such as SMS delivery platforms or analytics partners) who assist us in managing communications. These providers are bound by confidentiality and data protection obligations consistent with this policy.

4. Your Choices

You can opt out of marketing messages at any time by replying STOP or contacting support@willo.com.
Even after opting out, you may continue to receive transactional or service-related messages (e.g., order or shipping updates).

You may also request access to or deletion of your personal information by emailing us at support@willo.com.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described above or as required by law. When no longer needed, your data will be securely deleted.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.

7. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be reflected on this page and become effective upon posting. Continued participation in the SMS program constitutes your acceptance of any revisions.